DailyGurus Cancellation Policy
Overview:
At DailyGurus, we strive to ensure customer satisfaction with every order. Our cancellation policy is designed to be fair and transparent, allowing customers to cancel their orders easily while maintaining the integrity of our supply chain and supporting our farmers.
1. Order Cancellation:
– Timeframe: Customers can cancel their orders within 24 hours of placing them. After this period, cancellations may not be possible as the order may already be in processing.
– Method: To cancel an order, customers can use the ‘Cancel Order’ feature on our website or contact our customer support team via phone or email.
2. Subscription Cancellation:
– Monthly Subscriptions: Customers can cancel their monthly subscriptions at any time. Cancellations will take effect at the end of the current billing cycle, and no further charges will be applied.
– Annual Subscriptions: For annual subscriptions, customers can cancel anytime, but refunds will be prorated based on the remaining months of the subscription.
3. Refunds:
– Eligibility: Refunds are issued for orders canceled within the allowed timeframe. For subscription cancellations, prorated refunds are available for unused months in annual subscriptions.
– Processing Time: Refunds will be processed within 7-10 business days and will be credited to the original payment method.
4. Special Circumstances:
– Quality Issues: If customers receive produce that does not meet our quality standards, they can request a refund or replacement by contacting our customer support team within 48 hours of delivery.
– Delivery Problems: If there are issues with the delivery, such as delays or incorrect items, customers are encouraged to contact us immediately to resolve the matter promptly.
5. Contact Information:
– Customer Support: Our customer support team is available to assist with cancellations, refunds, and any other inquiries. Customers can reach us via phone, email, or our website’s contact form.
6. Policy Updates:
– Changes: DailyGurus reserves the right to update this cancellation policy as needed. Any changes will be communicated to customers via email and our website.
We value our customers and strive to provide the best possible service. If you have any questions or need assistance, please don’t hesitate to contact our support team.
By adhering to this cancellation policy, DailyGurus aims to provide a seamless and customer-friendly experience while ensuring fairness and efficiency in our operations.